Contact Foger USA

// TL;DR

Reach Foger Vape USA at service@fogervape.com — order status, after-sales claims, and wholesale inquiries all go to the same address. Response time is one business day, US Central time. For order-specific status, use the order tracking page first — it pulls live status without needing email back-and-forth.

Foger Vape USA's customer service team is US-based and responds to consumer inquiries during US business hours (Monday-Friday, 9:00 AM - 6:00 PM CT). Order status, after-sales claims, and wholesale all run through the same inbox (service@fogervape.com) and the sections below explain what to include for the fastest response.

How To Reach Foger Vape USA

Order Status & Customer Service

For order status, shipping questions, arrival-damage claims, or authenticity verification help: use the contact form below or email service@fogervape.com. Include your order number (visible in the order confirmation email) for fastest lookup.

Typical response times during US business hours: under 4 hours for order-status questions, under 2 business days for damage claims that require internal review.

Damaged on Arrival & Returns

We don't take change-of-mind returns or exchanges, even on sealed boxes; all sales are final. If a Bit 35K, Switch Pro 30K dock, or Switch Pro 30K replacement pod arrives damaged or won't work, use the claim form linked from this page within 3 days of delivery. Have ready:

Your fogervape.com order number.
A clear photo or a short video of the problem (188 code, no draw, blinking pattern, leak, cracked housing, etc.).
Optional: an authenticity QR screenshot — verification helps us confirm the unit faster.

Once we've verified the claim, a free replacement goes into your next order (no refund for faulty units). Marketplace purchases (Amazon, eBay, AliExpress) are handled by that seller; Foger does not sell direct on those platforms.

Wholesale & Authorized Retailer Inquiries

For B2B wholesale, authorized retailer applications, or distributor partnership questions: submit the Foger vapes wholesale application (tobacco license upload required, 3-business-day review) or email service@fogervape.com for direct contact.

Authorized retailer applications require: business license, state vape distributor registration (where required), and a brick-and-mortar or licensed online retail address. Approved retailers are added to the foggers near me vape locator and receive direct distributor pricing.

Looking For Foger Near You? (Near-Me Locator)

A few users land on this page searching for "foger near me," "foger vape locations," or "where to buy foger vape near me." Those searches have a dedicated page: the Foggers near me locator lists every authorized US retailer plus the in-stock SKUs at each location, sorted by ZIP code.

If you're trying to find Foger Bit 35K, Foger Switch Pro 30K Kit, or Switch Pro 30K replacement pods at a physical store near you, use the locator. The locator is the right place; this contact page is for direct support inquiries to Foger USA's office team. Most TK creators tag the brand as Fogger Vape (the alt spelling that dodges TikTok's brand-name filter) and the Fogger vape flavor list they reference is the exact same lineup shipped from our warehouse.

Hours, Address & Response Time

Foger Vape USA — Customer Service:

Hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time.
Email: service@fogervape.com (typical response under 4 business hours; covers order status, damage claims, and wholesale).

Distribution Warehouse & Mailing Address:

Address: 33333 LBJ FWY, Dallas, TX 75241-7203, United States.
Orders dispatch from our warehouse within one business day.
Walk-in retail is not available — we are an online-only direct retailer. For in-person purchase, see the Fogger vapes nearby locator for authorized partner stores.

Self-Service: Common Questions Before You Email

Before opening a support ticket, four pages handle the most common questions and may give you the answer faster than email:

"What does 188 mean on my Foger?" — see the 188-blink fix guide.
"Why does my Foger taste burnt?" — see the burnt-taste fix guide.
"Is my Foger authentic?" — use the verification page (QR / scratch code).
"Where is Foger made / FDA approved?" — see the manufacturing page.

If your question isn't covered there, the contact form below is the right next step.

Contact Form

Send a message to the Foger Vape USA support team. Replies during US business hours (Mon–Fri, 9 AM – 6 PM CT) usually arrive within 4 hours. Include your order number for fastest lookup.

Frequently Asked Questions

How do I contact Foger Vape USA support?

Use the contact form on this page or email service@fogervape.com with your order number. Customer service runs Monday–Friday, 9:00 AM – 6:00 PM CT. Typical response under 4 business hours for order-status questions.

What do I do if my Foger arrives damaged or doesn't work?

Reach out within 3 days of delivery using the claim form linked from this page or by email to service@fogervape.com. Send your order number and a photo or short video that shows the problem. After we verify it, a free replacement is added to your next order; faulty units are replaced rather than refunded. Marketplace purchases are handled by that seller.

How do I become an authorized Foger retailer?

Email service@fogervape.com or use the wholesale dropdown on the contact form. Authorized retailer applications require a business license, state vape distributor registration where required, and a verifiable retail address. Approved retailers are listed on the Foger Vape Near Me locator.

What are Foger Vape USA's customer service hours and response time?

Customer service runs Monday–Friday, 9:00 AM – 6:00 PM Central Time. Typical response is under 4 business hours for order-status questions; after-sales claims and wholesale reviews may take one business day. Weekend messages are answered the next business morning.

How do I check my order status or track my order?

Use the Order Tracking page with your order number and email, or check the shipping confirmation email for the carrier tracking link. We dispatch within one business day. For a status question, email service@fogervape.com with your order number for the fastest reply.

What is Foger Vape USA's return and refund policy?

Every sale is final. We don't accept returns or exchanges because you changed your mind, and that includes boxes that were never opened. The one exception is an item that arrives damaged or not working: tell us within 3 days of delivery, include the order number and a photo or video, and once it's confirmed we send a free replacement with your next order. The Refund & Returns page has the full wording.