How do I contact Foger Vape USA support?

Use the contact form on this page or email service@fogervape.com with your order number. Customer service runs Monday–Friday, 9:00 AM – 6:00 PM CT from the Dallas, Texas team. Typical response under 4 business hours for order-status questions.

How do I file a warranty claim on a defective Foger?

Use the warranty form linked from this page. The form requests your order number, an authenticity QR verification screenshot, and a short video of the hardware issue. Warranty covers 90 days from purchase through this site or an authorized retailer; marketplace purchases are not covered.

How do I become an authorized Foger retailer?

Email service@fogervape.com or use the wholesale dropdown on the contact form. Authorized retailer applications require a business license, state vape distributor registration where required, and a verifiable retail address. Approved retailers are listed on the Foger Vape Near Me locator.

Contact Foger USA

Foger Vape USA's customer service team is based in Dallas, Texas and responds to consumer inquiries during US business hours (Monday–Friday, 9:00 AM – 6:00 PM CT). Order status, warranty, and wholesale all run through the same inbox — service@fogervape.com — and the sections below explain what to include for the fastest response.

How To Reach Foger Vape USA

Order Status & Customer Service

For order status, shipping questions, returns, refunds, or authenticity verification help — use the contact form below or email service@fogervape.com. Include your order number (visible in the order confirmation email) for fastest lookup.

Typical response times during US business hours: under 4 hours for order-status questions, under 24 hours for returns and refunds, under 2 business days for warranty claims that require internal review.

Warranty Claims & Returns

For warranty claims on a defective Bit 35K, Switch Pro 30K dock, or Switch Pro 30K replacement pod — use the warranty form linked from this page. The form asks for:

Order number (or proof of purchase from an authorized retailer).
Authenticity QR verification screenshot — most warranty claims are processed faster when verification is completed first.
Short video (15–30 seconds) of the issue (188 code, no draw, blinking pattern, etc.) — required for hardware claims.

Warranty window: 90 days from purchase from this site or an authorized retailer. Marketplace purchases (Amazon, eBay, AliExpress) are not covered — Foger does not sell direct on those platforms.

Wholesale & Authorized Retailer Inquiries

For B2B wholesale, authorized retailer applications, or distributor partnership questions — submit the Foger Vape Wholesale application (tobacco license upload required, 3-business-day review) or email service@fogervape.com for direct contact.

Authorized retailer applications require: business license, state vape distributor registration (where required), and a brick-and-mortar or licensed online retail address. Approved retailers are added to the Foger Vape Near Me locator and receive direct distributor pricing.

Looking For Foger Near You? (Near-Me Locator)

A few users land on this page searching for "foger near me," "foger vape locations," or "where to buy foger vape near me." Those searches have a dedicated page — the Foger Vape Near Me locator lists every authorized US retailer plus the in-stock SKUs at each location, sorted by ZIP code.

If you're trying to find Foger Bit 35K, Switch Pro 30K Kit, or Switch Pro 30K replacement pods at a physical store near you, use the locator. The locator is the right place; this contact page is for direct support inquiries to Foger USA's office team.

Hours, Address & Response Time

Foger Vape USA — Customer Service:

Hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time.
Email: service@fogervape.com (typical response under 4 business hours; covers order status, warranty, and wholesale).

Distribution Warehouse:

Dallas, Texas (orders ship from this warehouse).
Walk-in retail is not available at the warehouse — we are an online-only direct retailer with authorized partner stores listed on the locator.

Mailing address for legal / wholesale documentation is provided on request through the wholesale form.

Self-Service: Common Questions Before You Email

Before opening a support ticket, four pages handle the most common questions and may give you the answer faster than email:

"What does 188 mean on my Foger?" — see the 188-blink fix guide.
"Why does my Foger taste burnt?" — see the burnt-taste fix guide.
"Is my Foger authentic?" — use the verification page (QR / scratch code).
"Where is Foger made / FDA approved?" — see the manufacturing page.

If your question isn't covered there, the contact form below is the right next step.

Contact Form

Send a message to the Foger Vape USA support team. Replies during US business hours (Mon–Fri, 9 AM – 6 PM CT) usually arrive within 4 hours. Include your order number for fastest lookup.