This page sets out how Foger Vape handles returns, refunds, and devices that arrive with a problem. It applies to every device and pod in the Foger Vape Flavors lineup, including the Foger Switch Pro 30K kit. Shoppers who search Fogger Vape (the TK-favored alt spelling) or browse the Fogger flavor catalog are buying under these same terms.
1. Foger Vape Return Policy at a Glance
| Situation | Deadline | What Happens |
|---|---|---|
| Changed your mind / wrong flavor picked | Not applicable | No return or exchange, sealed or not. All sales are final. |
| Arrived damaged or not working | 3 days from delivery | Send order number + photo or video. After we verify it, a free replacement ships with your next order. |
| Refund for a faulty unit | Not applicable | Verified problems are made right with a replacement, not money back. |
2. All Sales Are Final
Nicotine devices and pods cannot go back on a shelf once they leave our warehouse, so we do not accept change-of-mind returns or exchanges. That includes:
- Devices or pods that are still sealed and unused in the original box
- A flavor, nicotine strength, or model you ordered and then decided you don't want
- Duplicate items you bought by accident
- Membership subscriptions
If you're unsure which flavor to pick, check the Foger Vape Flavors guide or ask support for a recommendation before you order.
3. Damaged or Not Working on Arrival
If a device or pod reaches you damaged, or won't work straight out of the box, we'll make it right. Examples:
- No power or no vapor the first time you use it
- Auto-firing without a draw
- Charging failure on a rechargeable dock
- Leaking from a pod that was still in its sealed packaging
- Screen or sensor fault visible on first use
- Physical damage to the device that happened before it reached you
What you need to do:
- Contact us within 3 days of delivery. Email service@fogervape.com or use the Contact Us page. Reports that come in after 3 days can't be accepted.
- Include your order number (it is in your order confirmation email).
- Attach a photo or a short video that clearly shows the problem.
Once our team has verified the issue, we add a free replacement unit to your next order. We don't issue refunds for faulty items, and you don't need to mail anything back.
⚠️ Not covered: problems reported more than 3 days after delivery, drops or water damage after delivery, a pod that has simply run out of e-liquid, flavor preference, and damage from refilling or modifying the closed pod system.4. Order Cancellation
Orders can be cancelled for a full refund before they are shipped. Since most orders ship within 24 hours from our warehouse, contact service@fogervape.com as soon as possible after placing the order.
Once an order has shipped it can no longer be cancelled, and the all-sales-final terms above apply.
5. Exchanges
We don't swap one product or flavor for another after purchase. If you'd like something different, please place a new order on fogervape.com.
6. Contact Foger Vape Support
Need to report a damaged or non-working device?
📧 Email: service@fogervape.com
💬 Live chat: available during business hours on every page
📝 Contact Form: fogervape.com/contact-us
Response time: within 1 business day. Put your order number and the photo or video in your first message so we can verify it quickly.