Foger Vape stands behind every product sold on fogervape.com. This Refund & Returns Policy covers the 7-day satisfaction guarantee, 1-year manufacturing defect warranty, and step-by-step instructions for requesting a return or replacement on every device and pod across the Foger Vape Flavors lineup, including the Foger Switch Pro 30K kit. Shoppers also reach this policy searching Fogger Vape (the TK-favored alt spelling) and the Fogger flavor catalog falls under the same terms below.
1. Foger Vape Return Policy at a Glance
| Coverage | Time Frame | What's Covered |
|---|---|---|
| Satisfaction Guarantee | 7 days from delivery | Unopened, unused items in original packaging |
| Defect Warranty | 1 year from purchase | Manufacturing defects: coil failure, battery malfunction, leaking pods (not caused by misuse) |
| Damaged in Transit | 48 hours from delivery | Items damaged during shipping — photo evidence required |
| Wrong Item Received | 48 hours from delivery | Incorrect product or flavor shipped — photo evidence required |
2. 7-Day Satisfaction Guarantee
Customers who are not fully satisfied with a Foger Vape purchase may request a return within 7 calendar days of the delivery date, provided the following conditions are met:
- The item is unopened and unused, in its original sealed packaging
- The item is in resalable condition (no damage to packaging or labels)
- The return request is submitted within 7 days of confirmed delivery
Approved returns receive a full refund to the original payment method. Refunds are processed within 5–7 business days after the returned item is received and inspected.
3. 1-Year Warranty on Manufacturing Defects
All Foger Vape products purchased from fogervape.com are covered by a 1-year limited warranty against manufacturing defects. This warranty covers:
- Battery failure — Device does not charge or hold a charge under normal use
- Coil / heating element defect — Burnt taste immediately on a new pod, no vapor production
- Pod leaking — E-liquid leaks from a factory-sealed pod (not caused by physical damage or misuse)
- OLED screen malfunction — Display does not function or shows incorrect readings
- Airflow sensor failure — Device does not activate on draw, or auto-fires
4. Damaged or Wrong Items
If an order arrives damaged during shipping or contains the wrong product:
- Contact Foger Vape support within 48 hours of delivery
- Include photos of the damaged item and packaging (or the incorrect item received)
- Include the order number
Foger Vape will ship a free replacement or issue a full refund, the customer's choice. Return shipping for damaged/wrong items is covered by Foger Vape.
5. How to Start a Return or Warranty Claim
- Contact support — Email service@fogervape.com or use the Contact Us page. Include the order number, product name, and a description of the issue.
- Provide evidence — For defective or damaged items, attach clear photos or a short video showing the problem.
- Receive instructions — The Foger Vape support team will respond within 1 business day with next steps (return shipping label, replacement confirmation, or refund approval).
- Ship the item back (if applicable) — Pack the item securely and ship it using the provided label. Foger Vape covers return shipping for defective and damaged items.
- Refund or replacement processed — Once the returned item is received and inspected, refunds are issued within 5–7 business days. Replacements ship within 24 hours from our warehouse.
6. Refund Details
| Refund Type | Details |
|---|---|
| Refund method | Original payment method (the credit or debit card used at checkout) |
| Processing time | 5–7 business days after item is received and approved |
| Shipping costs (satisfaction return) | Customer is responsible for return shipping unless the item is defective or damaged |
| Shipping costs (defect/damage) | Covered by Foger Vape — a prepaid return label will be provided |
| Partial refund | May apply if the returned item shows signs of use or is missing original packaging |
7. Order Cancellation
Orders can be cancelled for a full refund before they are shipped. Since most orders ship within 24 hours from our warehouse, contact service@fogervape.com as soon as possible after placing the order.
Once an order has shipped, it cannot be cancelled; the standard return process applies after delivery.
8. Exchanges
Fogervape.com does not offer direct exchanges. To switch to a different product or flavor:
- Request a return following the process in Section 5
- Place a new order for the desired item on fogervape.com
For help choosing the right flavor, check the Foger Vape Flavors guide or contact support for a recommendation.
9. Contact Foger Vape Support
Need help with a return, refund, or warranty claim?
📧 Email: service@fogervape.com
💬 Live chat: available during business hours on every page
📝 Contact Form: fogervape.com/contact-us
Response time: within 1 business day. For faster resolution, include the order number and photos in the initial message.