FOGER VAPE

Foger Warranty Claim & After-Sales Request

// TL;DR
Use the form on this page to file a Foger after-sales claim: enter where you bought the device, describe the fault, and upload photos or video-frame evidence. Our support team reviews complete claims within 48 business hours, sets up a customer account for you so you can track the case, and replies by email at service@fogervape.com.

Something wrong with your Foger Vape device? File it here. Tell us where you bought it, describe the fault, and attach photo evidence — the form below sends everything to our support team in one step. We review complete claims within 48 business hours, set up an account under your email so you can follow the case, and reply at service@fogervape.com. For the full policy on what is and isn't covered, see Warranty & Support.

Before You Submit

Two quick checks make a claim reviewable on the first pass:

  • Confirm the device is genuine — run the QR authenticity check. Only genuine devices bought from this site or an authorized retailer are covered; marketplace purchases (Amazon, eBay, AliExpress) are not.
  • Gather your evidence — have your order number ready and take clear photos of the issue: the box security code, the device, and a shot (or a still frame from a short video) showing the fault — no draw, a blinking light, a leak, or a charging failure.

Submit Your After-Sales Claim

Complete the form below. Fields marked * are required. When you submit, we file the claim, create a customer account under your email (you'll get a set-your-password email), and our team reviews it within 48 business hours.

We reply here and register your account under this email. Use the same one from your order if you have it. Found in your order confirmation email. Speeds up review. Marketplace purchases are not covered — Foger does not sell direct on those platforms.
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Up to 5 photos — JPG / PNG / WEBP / GIF, max 8 MB each. Include the fault and the box security code. A still frame from a short video works too.

By submitting, you agree we may create a customer account under your email to track this claim. We review complete claims within 48 business hours.

✅ Your claim is in.

Thanks — we've received your after-sales request and our support team will review it within 48 business hours and reply to the email you entered. We've also set up a customer account under that email; watch for a set-your-password message so you can log in and track the case. If you don't see it, check spam or email service@fogervape.com.

What Happens After You Submit

  1. We file your claim — everything you enter, including your photos, goes straight to the support team.
  2. We create your account — a customer account is registered under your email so you can log in and follow the case; you'll get a set-your-password email.
  3. We review within 48 business hours — we verify the device and purchase, then email you the outcome at the address you provided.
  4. Approved claims ship a replacement — sent from our US warehouse once the claim is confirmed.

Prefer email? You can still reach us directly at service@fogervape.com or through the contact form. For the full list of what the warranty does and doesn't cover, read Warranty & Support.

Frequently Asked Questions

How do I file a Foger warranty claim?

Fill out the after-sales form on this page: your name and email, where you bought the device, the product, the type of problem, a short description, and up to five photos as evidence. Submitting the form files the claim and automatically creates a customer account under your email so you can track the case. Our team reviews complete claims within 48 business hours.

What evidence do I need to submit for a warranty claim?

Upload clear photos of the issue — the device serial or box security code, and a photo (or a still frame from a short video) showing the fault: no vapor, auto-firing, a blinking light pattern, a leak, or a charging failure. Photos are JPG, PNG, WEBP, or GIF, up to 8 MB each and 5 files total. A description of what happens when you use the device helps us process the claim faster.

Do you create an account for me when I submit a claim?

Yes. When you submit the after-sales form, we automatically register a customer account under the email you provide and send you a set-your-password email. You can log in to check the status of your claim and any replacement order. If you already have an account, we simply attach the claim to it.

Which purchases are covered by the Foger warranty?

The warranty covers manufacturing defects on devices bought from fogervape.com or an authorized retailer, reported within the warranty window. Purchases from marketplaces such as Amazon, eBay, or AliExpress are not covered — Foger does not sell direct on those platforms. Verify your device with the QR authenticity check before submitting.

How long does a Foger warranty claim take to process?

Complete claims — with an order number, where-purchased detail, and photo evidence — are reviewed within 48 business hours. Claims missing evidence or purchase details take longer while we request the missing items. Approved replacements ship from our US warehouse.