Warranty & After-Sales Support
// TL;DR
This page explains what to do if a Foger Vape device from fogervape.com arrives damaged or doesn't work. Our support team reviews complete claims within 48 business hours. Below you'll find what qualifies across the Foger Vape Flavors lineup, what doesn't, and exactly what to send us.
✅ What Qualifies
We only handle problems that are there when the order arrives. Any of these, reported within 3 days of delivery, gets a free replacement added to your next order:
- Dead on arrival — the unit won't power on or produce vapor out of the box.
- Auto-firing — the device fires on its own without being drawn on.
- Charging failure — a rechargeable dock (Foger Switch Pro 30K Kit, used with Foger Vape Pods) that won't take a charge from the start.
- Leaking inside sealed packaging — e-liquid already leaking while the pod or device is still in its original box.
- Damage before delivery — a device that arrives cracked or broken.
Dispatched within one business day from the authorized US store — all flavors in stock, a 3-day window to report arrival damage, free shipping over $80.
Foger Bit 35K
All-in-one disposable. 35,000 puffs.
Foger Switch Pro 30K Kit
Battery + pod bundle. Swap and continue.
Foger Switch Pro Pod
Replacement pod for the Switch Pro 30K Kit.
Foger Diamond Membership
Lifetime 10-20% discount on every Foger order.
❌ What Doesn't Qualify
Anything outside an arrival problem on a fogervape.com order falls outside this process:
- Change of mind — all sales are final; we don't take returns or exchanges, even on sealed, unused boxes.
- E-liquid depletion — burnt taste from an empty tank is end-of-puff-count behavior, not a fault.
- Damage after delivery — drops, dents, water, heat (a hot car, for example).
- Late reports — anything raised more than 3 days after delivery.
- Purchases made elsewhere — items bought from Amazon, eBay, AliExpress, or another store are handled by that seller. Verify your device if you're unsure it's genuine.
How to Submit a Claim
Four steps. Complete claims are reviewed within 48 business hours:
- Capture the problem — take a clear photo, or a short video if the fault only shows in use (188 code, no draw, blinking pattern, leak, charging failure).
- Find your order number — it's in your order confirmation email. Having the box security code handy helps too.
- File within 3 days of delivery — use the Foger claim form or email service@fogervape.com with the same details.
- Get your replacement — once we verify the claim, a free replacement unit is included in your next order. Refunds are not issued for faulty units.
Claim Window by Product
The same rule applies to every Foger product we sell:
| Product | Covered situation | Report within |
|---|---|---|
| Foger Bit 35K (integrated disposable) | Damaged or not working on arrival | 3 days from delivery |
| Foger Switch Pro 30K Kit (rechargeable dock) | Damaged or not working on arrival | 3 days from delivery |
| Foger Switch Pro 30K Replacement Pod | Damaged or not working on arrival | 3 days from delivery |
Applies to orders placed on fogervape.com. Devices bought at a store on the Foger Vape Near Me locator follow that store's own policy.
Frequently Asked Questions
Is there a warranty period on Foger products?
No. Instead of a warranty period, we cover problems present on arrival. If a Foger Bit 35K, Switch Pro 30K kit, or pod shows up damaged or won't work, contact us within 3 days of delivery with your order number and a photo or video. Once verified, a free replacement ships with your next order.
Can I return an unopened Foger device?
No. All sales are final, so we don't accept returns or exchanges for change of mind, sealed boxes included. Only arrival problems qualify, and those are resolved with a replacement rather than a refund.
What if my device tastes burnt — does that qualify?
A burnt taste at the end of the puff count is normal end-of-life behavior and doesn't qualify. If a unit tastes burnt on its very first puffs and you report it within 3 days of delivery, that counts as not working on arrival. See the burnt taste guide to diagnose it first.
How fast are claims processed?
Our support team reviews complete claims within 48 business hours. Claims missing the order number or a photo or video take longer while we ask for them. Approved replacements go out with your next order.
Where do I find the security code on my Foger device?
The security code is printed on the outside of the product box (next to the authenticity QR code) and on the inner label. Scratch the silver coating off if your unit has the scratch-and-reveal style. Step-by-step photos and a verification tool live on the authenticity check page.
Before You Submit a Claim
Two pages handle the most common "my Foger isn't working" issues. Many submissions turn out to be diagnosable in under a minute on these guides:
- "188" blink on Foger Switch Pro — see the 188-blink fix guide (battery/pod contact issue, usually not a defect).
- Burnt taste — see the burnt taste guide (end-of-life vs. defective coil).
- Battery questions — see the battery guide for capacity, charging, and the power-bank dock spec.
- Charging issues — see the charging guide for cable, port, and indicator-light troubleshooting.
If your issue isn't resolved by those guides, and you are still within 3 days of delivery, the claim form is the right next step. Shoppers also reach this warranty page searching Fogger Vape (the TK-favored alt spelling) and the Foger flavor menu is the very same lineup covered by the terms above.
Contact Foger After-Sales Support
Email: service@fogervape.com: include your order number and a photo or short video of the issue, within 3 days of delivery.
Form: use the contact form and choose the after-sales claim option in the inquiry type list.
Hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time. Replies within one business day.