Warranty & After-Sales Support

✅ What Is Covered

The Foger warranty covers manufacturing defects present on arrival. The four scenarios below qualify for free replacement when reported within the warranty window:

• Device Dead on Arrival — the unit does not power on or produce vapor out of the box.
• Auto-firing issues — the device fires on its own without being drawn on.
• Battery charging failure — rechargeable models (Foger Switch Pro 30K Kit, replacement pods) that won't accept a charge.
• Severe leaking inside sealed packaging — e-liquid leaking from the pod or device while still in the original sealed box.

❌ What Is NOT Covered

Normal wear and tear, physical damage, and items purchased outside our authorized channel fall outside the warranty:

• E-liquid depletion — burnt taste caused by an empty tank (this is end-of-puff-count behavior, not a defect).
• Physical damage — drops, dents, cracks, or other impact damage caused by user handling.
• Water damage or extreme heat exposure — submersion, condensation, leaving the device in a hot car, etc.
• Lost or stolen items — once delivered to the shipping address, replacement requires a police report and is reviewed case-by-case.
• Marketplace or unauthorized seller purchases — items bought from Amazon, eBay, AliExpress, or any retailer not listed on our authenticity tools are not covered. Verify your device before submitting a claim.

How to Submit a Warranty Claim

Four-step submission process. Complete claims are reviewed within 48 business hours:

1. Prepare proof of defect — record a 15–30 second video showing the issue (188 code, no draw, blinking pattern, leak, charging failure, etc.).
2. Find your security code — locate the QR / scratch code on the product box. Verify the device is genuine before submitting.
3. Contact our support team — email service@fogervape.com or use the contact form with your order number, the security code, and the video.
4. Wait for approval — our team reviews the claim within 48 business hours and ships an approved replacement from Dallas, Texas.

Warranty Windows by Product

Different Foger product lines carry different warranty windows. Confirm yours before submitting:

Product	Warranty type	Window
Foger Bit 35K (integrated disposable)	Dead-on-Arrival	48 hours from delivery
Foger Switch Pro 30K Kit (rechargeable battery)	Internal battery defect	30 days from purchase
Foger Switch Pro 30K Replacement Pod	Dead-on-Arrival	48 hours from delivery

Purchases from fogervape.com or authorized retailers listed on the Foger Vape Near Me locator are eligible. The Foger warranty does not transfer between owners and is not extended on resale.

Frequently Asked Warranty Questions

How long is the warranty on Foger products?

Integrated disposable vapes (Foger Bit 35K) carry a Dead-on-Arrival (DOA) warranty that must be claimed within 48 hours of delivery. Rechargeable pod kits (Foger Switch Pro 30K) carry a 30-day window from the date of purchase for internal battery defects. All claims go through service@fogervape.com with your order number.

Do I need the box to claim warranty?

Yes. Scan the QR code on the box to verify the authenticity of your device before claiming a warranty. Only genuine Foger devices are covered. Marketplace purchases (Amazon, eBay, AliExpress) are excluded — Foger does not sell direct on those platforms.

What if my device tastes burnt — is that a warranty issue?

A burnt taste at the end of the puff count is normal end-of-life behavior, not a defect, and is not covered under warranty. If the unit tastes burnt out of the box or within the first day, that's a hardware defect and qualifies. See the burnt taste guide for diagnosis before submitting a claim.

How fast are warranty claims processed?

Our support team reviews complete claims within 48 business hours. Claims missing the order number, security code, or hardware video may take longer while we request the missing items. Approved replacements ship from Dallas, Texas via standard ground freight.

Where do I find the security code on my Foger device?

The security code is printed on the outside of the product box (next to the authenticity QR code) and on the inner label. Scratch the silver coating off if your unit has the scratch-and-reveal style. Step-by-step photos and a verification tool live on the authenticity check page.